Marina SverdelCRM and CX — two sides of the same coin.It’s all about the Customer. We live in one of the most remarkable epochs in human history. Digitization and technological progress…3 min read·Dec 13, 2022----
Marina SverdelLeadership is about service, not the titles.Collecting and connecting the dots to assemble the ‘new’ and the “unknown” for other people to grow is my greatest passion and motivation…5 min read·Mar 29, 2021----
Marina SverdelHow to capture value out of dataBeing a strong believer and practitioner of data-informed decisions, the biggest learning that I made in the past months is that making…3 min read·Apr 1, 2020----
Marina Sverdel#CustomerMoments with Airbnb — pursuit of perfectionBeing Customer Experience practitioner I am always particularly interested to observe, assess and take learnings of customers’ experience…4 min read·Dec 2, 2019----