Marina Sverdel – Medium

Marina Sverdel

CRM and CX — two sides of the same coin.

It’s all about the Customer. We live in one of the most remarkable epochs in human history. Digitization and technological progress…

Dec 13, 2022

CRM and CX — two sides of the same coin.

Dec 13, 2022

Leadership is about service, not the titles.

Collecting and connecting the dots to assemble the ‘new’ and the “unknown” for other people to grow is my greatest passion and motivation…

Mar 29, 2021

leadership, learn, grow

Mar 29, 2021

How to capture value out of data

Being a strong believer and practitioner of data-informed decisions, the biggest learning that I made in the past months is that making…

Apr 1, 2020

How to capture value out of data

Apr 1, 2020

#CustomerMoments with Airbnb — pursuit of perfection

Being Customer Experience practitioner I am always particularly interested to observe, assess and take learnings of customers’ experience…

Dec 2, 2019

Customer Experience, customer journey, transformation, digitaloptimist, customer moments, CX, UX, journey, user journey

Dec 2, 2019

Marina Sverdel

Marina Sverdel

Digital Optimist // CX Enthusiast //Speaker & Lecturer// Change agent to transform businesses towards customer centricity

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